Shipping policy

Shipping Policy – Draco Collective

Last updated: September 2026

Thank you for shopping with Draco Collective. All of our products are made to order through a print-on-demand service. Please read the following information carefully so you know what to expect.

Processing & Production Time

Production begins after payment has been confirmed and the order has moved out of the “In Review” stage. Please allow the following production times before your order is handed over to the carrier:

Small-volume orders

Production completed within 3–7 business days
Shipment arranged no later than the 8th business day after payment confirmation

Bulk orders

Production completed within 7–15 business days
Shipment arranged no later than the 16th business day after payment confirmation

Weekends and public holidays are not counted as business days.

Shipping Time

Once your order has been produced and dispatched, estimated delivery times are:

United Kingdom: 2–5 business days
Europe: 5–12 business days
United States, Canada & rest of the world: 7–21 business days

These are estimates only. Actual delivery times can vary depending on the destination, customs processing, and carrier performance.

Tracking

You will receive a shipping confirmation email with tracking information once your order has been dispatched. You can use the tracking number to monitor the progress of your delivery.

Delayed Shipment Compensation

If no shipping or tracking information has been provided by the deadlines below, you may be eligible for compensation of up to 10% of the original product value:

Small-volume orders: by the end of the 7th business day after payment confirmation
Bulk orders: by the end of the 16th business day after payment confirmation

Compensation does not apply when delays are caused by customer-side changes or issues, including design modifications, additional customisation requests, incorrect shipping information, or pending customer confirmation.

International Shipping & Customs

Customers outside the United Kingdom are responsible for any customs duties, import taxes, or brokerage fees that may be charged by their local authorities.
These charges are not included in the product or shipping price and are the sole responsibility of the recipient.
We cannot control or predict customs clearance times.

Incorrect or Incomplete Address

Please double-check your shipping address before completing your order. We are not responsible for delays, non-delivery, or additional costs caused by incorrect or incomplete address information provided by the customer.

Lost or Missing Packages

If your tracking information shows that the package has not moved for an extended period, or if it is confirmed as lost, please contact us within 7 days of the estimated delivery date at contact@dracocollective.world. We will investigate with the carrier and arrange a resolution in accordance with our Returns & Refunds Policy.